What are the arrangements for handling complaints from parents?

See complaints policy

Cherry Garden welcomes feedback about the education it provides to its children.  This feedback may include concerns.  We take your concerns very seriously and we will seek to resolve any concerns brought to our attention.  It is in everyone’s interests that concerns are resolved at the earliest possible stage and it is our hope that most issues can be resolved informally.

Parents/carers are therefore encouraged to raise any concerns they have directly with their child’s teacher or an appropriate member of staff.  If they remain unhappy they should make an appointment to speak to the Headteacher.  Most concerns can be addressed and resolved in this way.  Occasionally a resolution is not reached or the matter is too serious to resolve in this way and the complaints policy outlines the formal procedure which should be followed.